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Unlock the power of SMS with Impower™

Impower™ makes it incredibly simple for your team to communicate by SMS with your customers and staff.

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Outbound and inbound SMS is such a powerful medium for communicating with your customers or staff . Whether you want to send bulk SMS to a large audience or communicate one-to-one, you’re in safe hands with Púca’s Impower™ console.

When we built Impower™ we designed it for teams – so ease of use and rapid onboarding were foremost in our minds. You can have any number of staff using Impower™ simultaneously, and all messages they send are tracked by user and location.

Read on for some of Impower’s features and benefits, and if you have any questions or you would like a free trial then please get in touch!

Púca SMS network in Ireland and globally

Business Messaging

Impower™ SMS Console

Impower™ Features

Impower™ has some great features that your team will enjoy;

Tiered access console
Message templates with data fields
Messages tracked by user and location
Filter by date / delivery status
Inbound messaging
Developer APIs

Impower™ Benefits

Real-time communication is proven to increase customer satisfaction and loyalty, and Impower™ is delivering real results for the organisations using it;

Faster information flow
Saves time by reducing inbound queries
Customer satisfaction and loyalty
Secure user management
Local support when you need it

Contact Centres: SMS Use cases

There are a number of smart ways that contact centres can use Impower™ for improved customer touchpoints and business efficiencies.

Time sensitive notifications
Prime contacts before outbound calling
Early renewal offers
Reduce IVR bottlenecks with call deflection
Customer satisfaction surveys

Security and Privacy

We understand that security and privacy are foremost in our client minds. As a registered EEA data processor all our customer data is handled securely and according to GDPR best practice.

2 Factor authentication
Strong passwords
EEA data processing
Configurable data retention periods
Resilient platform monitored 24/7

Why do I need SMS?

Is your business looking for an impactful way to reach customers and staff? Then SMS is for you. Here are some of the compelling reasons SMS is so essential in the communications mix;

It has an 98% open rate
90% of SMS are opened within 3 minutes
SMS is available on all mobile phones
SMS does not rely on internet access

Showcase

"Púca’s API and 2-way SMS functionality is working really well with our automated robotic process and we’re seeing a massive benefit"
Fraud Manager, Permanent TSB

What are our customers saying?

“Training was minimal due to the usability of the Impower platform.”

,
Fraud Manager

“We find SMS is extremely effective for all types of urgent communication, and the Impower console is very easy to use.”

,
ICT Operations Manager

“An extremely effective and cost efficient direct marketing tool for our marketing team.”

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Customer Retention Manager, eir

“Over the years we have used Púca we have always found their support levels to be excellent.”

,
Head of eShipping, DHL Ireland

Spotlight

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Industry Focus: Contact centres and call deflection

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Say hello to Púca appWorks!

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