About us

Our SMS technology and expertise will ensure you deliver winning customer experiences
and drive value for your business

Find out more

Founded in Dublin in 2000 by one of Ireland’s early serial digital entrepreneurs Eamon Hession (Web Factory, PaddyNet, Prommt) Púca was one of Europe’s very first mobile marketing solutions agencies. Eileen Carroll joined in late 2001 to help develop the sales operation and introduce our SMS marketing solutions to clients across various sectors.

Since these early days Púca’s technology has evolved and branched out in response to customer demand to include self-care apps, APIs and SaaS messaging consoles for contact centre teams, marketers and radio stations.

Our newest iteration of the Púca messaging platform is called  impower™ for contact centre teams which has tons of useful pro features but is super easy to use with a material design look and feel.

Almost twenty years on and Eileen is now at the helm as MD, supported by an experienced technical and commercial team with Ronan McDermott as Customer Success Manager.

“I’m extremely proud that Púca has been a part of the ‘mobile revolution’ over the past 2 decades. So many firsts have taken place since we started but our core strength and value has always been that we go the extra mile to support our clients and partners – we aim to build lasting relationships”

Eileen Carroll, Púca MD.

Why work with us?


Experience and Track Record

We're proud of our track record for delivering excellence and value to our corporate, public sector and brand clients.

Superior Service

Our services include 24/7 technical support and a dedicated customer success team that will provide you with all of the advice, analysis and support you need to successfully launch your mobile engagement strategy.

Comprehensive Solutions

Our offering spans messaging APIs, self-service messaging platforms, customer account apps, and interactive sales promotions and loyalty apps for brands and retailers.

Secure Platform

Our platform runs on secure and GDPR-compliant systems with full redundancy and back up. Our customers can depend on a secure and reliable services for processing their Mission Critical information and customer data.

Some of our clients


Increase in successful customer contact rate

Operations department, Utility Company

Cost savings per appointment

Operations department, Telecoms client

Increase in online sales

Retail client

Increase in redemption rates

FMCG promotion

Tenfold increase in conversion rates

Customer acquisition campaign, Banking

Awards


TravelWise App
Winner

Best Mobile Award, Ireland eGovernment Awards

TravelWise App
NUIG App
Winner

Winners of 6 x Mobile Technology Project of the Year, Tech Excellence Awards

NUIG App
Arnotts Wonder Card App
Silver Winner

Best Mobile CRM/Enterprise Messaging, Mobile Marketing Awards

Arnotts Wonder Card App
Tech Week App
Winner

Best Education App, The Appy Awards

Tech Week App
Geo FindIT App
Winner

Best Space and Place Award, The Irish Organisation For Geographical Information Awards

Geo FindIT App
Spar.ie
Bronze Winner

Best Mobile Website, Mobile Marketing Awards

Spar.ie

Meet the Púca's


These little guys have been part of our company’s identity since we started. The Púca (Pooka) is a mythical shapeshifter that appears in different guises in many old Irish folk legends. Ours are the friendly kind. We like to think of them as Irish Yuru-Chara.

Blog


SMS and customer care in the post Covid-19 era

SMS and customer care in the post Covid-19 era

November, 9th 2020

During a turbulent year businesses have relied on SMS to maintain high standards of customer care. Will SMS continue to be relevant when we finally emerge from lockdown?

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