During a turbulent year businesses have relied on SMS to maintain high standards of customer care. Will SMS continue to be relevant when we finally emerge from lockdown?
Founded in Dublin in 2000 by one of Ireland’s early serial digital entrepreneurs Eamon Hession (Web Factory, PaddyNet, Prommt) Púca was one of Europe’s very first mobile marketing solutions agencies. Eileen Carroll joined in late 2001 to help develop the sales operation and introduce our SMS marketing solutions to clients across various sectors.
Since these early days Púca’s technology has evolved and branched out in response to customer demand to include self-care apps, APIs and SaaS messaging consoles for contact centre teams, marketers and radio stations.
Our newest iteration of the Púca messaging platform is called impower™ for contact centre teams which has tons of useful pro features but is super easy to use with a material design look and feel.
Almost twenty years on and Eileen is now at the helm as MD, supported by an experienced technical and commercial team with Ronan McDermott as Customer Success Manager.
“I’m extremely proud that Púca has been a part of the ‘mobile revolution’ over the past 2 decades. So many firsts have taken place since we started but our core strength and value has always been that we go the extra mile to support our clients and partners – we aim to build lasting relationships”
Eileen Carroll, Púca MD.
We're proud of our track record for delivering excellence and value to our corporate, public sector and brand clients.
Our services include 24/7 technical support and a dedicated customer success team that will provide you with all of the advice, analysis and support you need to successfully launch your mobile engagement strategy.
Our offering spans messaging APIs, self-service messaging platforms, customer account apps, and interactive sales promotions and loyalty apps for brands and retailers.
Our platform runs on secure and GDPR-compliant systems with full redundancy and back up. Our customers can depend on a secure and reliable services for processing their Mission Critical information and customer data.
Increase in successful customer contact rate
Operations department, Utility Company
Cost savings per appointment
Operations department, Telecoms client
Increase in online sales
Increase in redemption rates
Tenfold increase in conversion rates
Customer acquisition campaign, Banking
Best Mobile Award, Ireland eGovernment AwardsTravelWise App
Winners of 6 x Mobile Technology Project of the Year, Tech Excellence AwardsNUIG App
Best Mobile CRM/Enterprise Messaging, Mobile Marketing AwardsArnotts Wonder Card App
Best Education App, The Appy AwardsTech Week App
Best Space and Place Award, The Irish Organisation For Geographical Information AwardsGeo FindIT App
Best Mobile Website, Mobile Marketing AwardsSpar.ie
These little guys have been part of our company’s identity since we started. The Púca (Pooka) is a mythical shapeshifter that appears in different guises in many old Irish folk legends. Ours are the friendly kind. We like to think of them as Irish Yuru-Chara.