SMS and customer care in the post Covid-19 era
November, 9th 2020During a turbulent year businesses have relied on SMS to maintain high standards of customer care. Will SMS continue to be relevant when we finally emerge from lockdown?
About us
Our SMS technology and expertise will ensure you deliver winning customer experiences
and drive value for your business
Founded in Dublin in 2000 by one of Ireland’s early serial digital entrepreneurs Eamon Hession (Web Factory, PaddyNet, Prommt) Púca was one of Europe’s very first mobile marketing solutions agencies. Eileen Carroll joined in late 2001 to help develop the sales operation and introduce our SMS marketing solutions to clients across various sectors.
Since these early days Púca’s technology has evolved and branched out in response to customer demand to include self-care apps, APIs and SaaS messaging consoles for contact centre teams, marketers and radio stations.
Our newest iteration of the Púca messaging platform is called impower™ for contact centre teams which has tons of useful pro features but is super easy to use with a material design look and feel.
Almost twenty years on and Eileen is now at the helm as MD, supported by an experienced technical and commercial team with Ronan McDermott as Customer Success Manager.
“I’m extremely proud that Púca has been a part of the ‘mobile revolution’ over the past 2 decades. So many firsts have taken place since we started but our core strength and value has always been that we go the extra mile to support our clients and partners – we aim to build lasting relationships”
Eileen Carroll, Púca MD.
Why work with us?
Experience and Track Record
We're proud of our track record for delivering excellence and value to our corporate, public sector and brand clients.
Superior Service
Our services include 24/7 technical support and a dedicated customer success team that will provide you with all of the advice, analysis and support you need to successfully launch your mobile engagement strategy.
Comprehensive Solutions
Our offering spans messaging APIs, self-service messaging platforms, customer account apps, and interactive sales promotions and loyalty apps for brands and retailers.
Secure Platform
Our platform runs on secure and GDPR-compliant systems with full redundancy and back up. Our customers can depend on a secure and reliable services for processing their Mission Critical information and customer data.
Some of our clients
Increase in successful customer contact rate
Operations department, Utility Company
Cost savings per appointment
Operations department, Telecoms client
Increase in online sales
Retail client
Increase in redemption rates
FMCG promotion
Tenfold increase in conversion rates
Customer acquisition campaign, Banking
Awards
Winner
Best Mobile Award, Ireland eGovernment Awards
TravelWise App
Winner
Winners of 6 x Mobile Technology Project of the Year, Tech Excellence Awards
NUIG App
Silver Winner
Best Mobile CRM/Enterprise Messaging, Mobile Marketing Awards
Arnotts Wonder Card App
Winner
Best Education App, The Appy Awards
Tech Week App
Winner
Best Space and Place Award, The Irish Organisation For Geographical Information Awards
Geo FindIT App
Bronze Winner
Best Mobile Website, Mobile Marketing Awards
Spar.ieMeet the Púca's
These little guys have been part of our company’s identity since we started. The Púca (Pooka) is a mythical shapeshifter that appears in different guises in many old Irish folk legends. Ours are the friendly kind. We like to think of them as Irish Yuru-Chara.