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Customer Care


Top 7 Customer Care App Features every Service Company should consider

Top 7 Customer Care App Features every Service Company should consider

January, 15th 2018

A mobile app that empowers your customers to manage their account, pay their bills and access customer care is fast becoming an essential tool in customer retention.

Mobile Surveys: The Key to Customer Satisfaction?

Mobile Surveys: The Key to Customer Satisfaction?

December, 4th 2017

How mobile surveys can help businesses to improve customer satisfaction and retention by delivering instant feedback on key customer touchpoints.

New Payment Collection Tool for Business

New Payment Collection Tool for Business

December, 1st 2017

Púca is a partner in an exciting new service to help businesses manage their payment communications and card acceptance.

7 Questions to Ask Before Hiring an App Development Company

7 Questions to Ask Before Hiring an App Development Company

July, 9th 2017

Choosing a mobile app development company can be a daunting task so we've identified seven key questions you need to ask that will help you make the right choice.

4 Mobile Use Cases for Healthcare Services

4 Mobile Use Cases for Healthcare Services

May, 29th 2017

From improving patient communications to modernising medical research, we look at how mobile can be used in healthcare services.

Mobile Marketing for the Financial Services Sector [Infographic]

Mobile Marketing for the Financial Services Sector [Infographic]

May, 29th 2017

Since the mid 2000s, mobile marketing has been used by banks, insurance and pensions companies. In recent years mobile apps, mobile responsive websites and email have become important mobile channels.

5 Native Mobile App Benefits (Even If You Have a Mobile Website)

5 Native Mobile App Benefits (Even If You Have a Mobile Website)

February, 9th 2017

We take a look at the benefits of mobile apps for business and why a mobile responsive website and a native mobile app are not mutually exclusive.

4 Reasons Your Business will benefit from a Customer Self-Service App

4 Reasons Your Business will benefit from a Customer Self-Service App

October, 17th 2016

We examine the reasons to include a customer self-service app in your strategy and what are the features that will keep your customers coming back...

5 ways to Maximise your Email Engagement

5 ways to Maximise your Email Engagement

June, 28th 2016

Email remains a key channel for businesses to communicate with customers. We take a look at how businesses can utilise email effectively to enhance every aspect of their customer experience...

Mobilising Customer Care

Mobilising Customer Care

August, 24th 2015

As everyone who works in the services and utility sectors knows, people these days expect to receive the very best of customer care. At a minimum this means being able to easily access and manage account information, check statements, change contact preferences, engage with the contact centre and make payments. All of this must be provided conveniently and securely.

Related Case studies


Mobile Operator Self-Care app

Mobile Operator Self-Care app

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