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Customer Care


Self Service Apps – are they really necessary?

Self Service Apps – are they really necessary?

April, 1st 2020

A mobile app that empowers your customers to manage their account, pay their bills and access customer care sounds great, but is it really necessary? Can a website be just as good?

Mobile Surveys: The Key to Customer Satisfaction?

Mobile Surveys: The Key to Customer Satisfaction?

December, 4th 2017

How mobile surveys can help businesses to improve customer satisfaction and retention by delivering instant feedback on key customer touchpoints.

New Payment Collection Tool for Business

New Payment Collection Tool for Business

December, 1st 2017

Púca is a partner in an exciting new service to help businesses manage their payment communications and card acceptance.

7 Questions to Ask Before Hiring an App Development Company

7 Questions to Ask Before Hiring an App Development Company

July, 9th 2017

Choosing a mobile app development company can be a daunting task so we've identified seven key questions you need to ask that will help you make the right choice.

4 Mobile Use Cases for Healthcare Services

4 Mobile Use Cases for Healthcare Services

May, 29th 2017

From improving patient communications to modernising medical research, we look at how mobile can be used in healthcare services.

Mobile Marketing for the Financial Services Sector [Infographic]

Mobile Marketing for the Financial Services Sector [Infographic]

May, 29th 2017

Since the mid 2000s, mobile marketing has been used by banks, insurance and pensions companies. In recent years mobile apps, mobile responsive websites and email have become important mobile channels.

5 Native Mobile App Benefits (Even If You Have a Mobile Website)

5 Native Mobile App Benefits (Even If You Have a Mobile Website)

February, 9th 2017

We take a look at the benefits of mobile apps for business and why a mobile responsive website and a native mobile app are not mutually exclusive.

5 ways to Maximise your Email Engagement

5 ways to Maximise your Email Engagement

June, 28th 2016

Email remains a key channel for businesses to communicate with customers. We take a look at how businesses can utilise email effectively to enhance every aspect of their customer experience...

Mobilising Customer Care

Mobilising Customer Care

August, 24th 2015

As everyone who works in the services and utility sectors knows, people these days expect to receive the very best of customer care. At a minimum this means being able to easily access and manage account information, check statements, change contact preferences, engage with the contact centre and make payments. All of this must be provided conveniently and securely.

Industry Spotlight: Retail Mobility

Industry Spotlight: Retail Mobility

July, 21st 2015

Meeting consumer expectations in today’s omnichannel retail environment is a daunting prospect. Consumers expect you to know who they are, what their favourite products are, and they want personalised and relevant recommendations. Consumers also want to move seamlessly between online / in-store browsing, through to reservation, frictionless payment, and convenient collection or delivery. It's no wonder retailers are stressed about digital!

Related Case studies


Mobile Operator Self-Care app

Mobile Operator Self-Care app

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Testimonials

Púca were on board from inception to work with us to deliver our new My3 App.

Digital Self Care Manager
Three Ireland

Testimonials

Púca have acted as our trusted advisor and partner throughout the app development process and I would highly recommend them

Finance Manager
Thorntons

Testimonials

We’re very happy with the outcome – we have a highly functional app that is easy to use.

IT Manager
CPI EuroMix (Grafton Group)

Testimonials

Púca has delivered a highly functional, and highly engaging solution via a well thought out and high-quality UI.

Head of IT
SPAR Ireland

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