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Industry Solutions: Contact Centres

Explore how contact centresr are reducing costs and exceeding customers’ expectations with widely available mobile technologies.

Industry Solutions: Contact Centres

Contact centres today face increasing pressure to provide quicker, higher quality service to their customers. Through investments in staff training, WFM solutions and optimisation tools have transformed the effectiveness of agents ensuring they are able to handle inbound calls when required.

Social channels, email and live chats now allow agents to manage multiple queries at a time, while still providing an adequate service. But is adequate enough, and is one of the most effective channels being ignored? We believe so, and these is where SMS comes in. To learn more, download our whitepaper today.

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