With our mobile messaging solutions platform, you can manage your call centre SMS text messaging with ease and seamlessly exchange information between your customers and contact-centre staff.
You can prompt your customers into a range of actions, like requesting a call-back, by enabling them to send keywords to an SMS short code or standard mobile long number.
Now you can start one-to-one text message conversations with your customers, allowing your agents to handle multiple, simultaneous conversations and enable easier customer contact.
Deliver bulk, personalised messages to your customers using our high-volume call centre SMS platform or send automated notifications for particular events. Intuitive dashboards help you track responses and click-through data.
Find out how your company is performing by sending simple and quick-to-reply SMS surveys to measure satisfaction levels.
You can integrate our platform with most leading call-centre software applications through a range of integration options including our own, as well as third-party, and APIs.
As everyone who works in the services and utility sectors knows, people these days expect to receive the very best of customer care. At a minimum this means being able to easily access and manage account information, check statements, change contact preferences, engage with the contact centre and make payments. All of this must be provided conveniently and securely.
