Call Centre Solutions

Integrate 2-way mobile messaging with your call centre

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With our mobile messaging solutions platform, you can manage your call centre SMS text messaging with ease and seamlessly exchange information between your customers and contact-centre staff.

Give your customers more options with SMS keywords

You can prompt your customers into a range of actions, like requesting a call-back, by enabling them to send keywords to an SMS short code or standard mobile long number.

Interactive messaging drives easier customer contact

Now you can start one-to-one text message conversations with your customers, allowing your agents to handle multiple, simultaneous conversations and enable easier customer contact.

Outbound alerts keeps customers informed

Deliver bulk, personalised messages to your customers using our high-volume call centre SMS platform or send automated notifications for particular events. Intuitive dashboards help you track responses and click-through data.

Get real insights using surveys and feedback

Find out how your company is performing by sending simple and quick-to-reply SMS surveys to measure satisfaction levels.

Easy integration with your systems

You can integrate our platform with most leading call-centre software applications through a range of integration options including our own, as well as third-party, and APIs.

Testimonials

Púca’s SMS platform is intuitive and easy to use, offering us end-to-end control of our SMS communications.

Communications Specialist
Liberty Insurance

Testimonials

Púca were eager and flexible in meeting all our requirements and indeed have been very pro-active in their approach.

Fraud Manager
Permanent tsb

Testimonials

“Púca’s messaging platform has really come into its own during the pandemic when we have had to notify our member pharmacies of time-sensitive Covid and vaccination updates, important emails and system notifications”

Ciara Browne
Irish Pharmacy Union

Blog


SMS and customer care in the post Covid-19 era

SMS and customer care in the post Covid-19 era

November, 9th 2020

During a turbulent year businesses have relied on SMS to maintain high standards of customer care. Will SMS continue to be relevant when we finally emerge from lockdown?

Corporate Messaging: Back to the Future with SMS

Corporate Messaging: Back to the Future with SMS

May, 30th 2019

Is SMS still a useful communication channel for business? In this article Púca's Eileen Carroll talks about why SMS is an essential part of the communication mix.

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