Contact Centre Messaging Solutions

Integrate 2-way messaging with your contact centre for increased impact and huge operational efficiencies.

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Rapidly deploying interactive SMS is a cinch with our flexible mobile messaging gateway and tiered access consoles. You can count on us for seamless and secure information flow between your customers and your contact centre team.

Easy integration with your systems

You can rapidly SMS-enable any leading contact centre software application using our industry standard APIs. Speak to one of our SMS experts about the API options available.

Call deflection

Deflect IVR calls to SMS when your customers need to retrieve information more quickly. Reduce the impact of contact centre peaks while your agents handle more conversations simultaneously over messaging.

Outbound alerts keeps customers informed

Deliver bulk, personalised messages to your customers using our high-volume Impower platform or use our API to automate notifications for particular events. Our dashboard gives you access to real-time responses and detailed delivery information.

Get real insights using surveys and feedback

Find out how your company is performing by sending simple and quick-to-reply SMS surveys to measure satisfaction levels.

Empower your customers with 2-way SMS

You can prompt your customers into a range of actions, like requesting a call-back, by enabling them to send keywords to an SMS short code or standard mobile long number.

Testimonials

“Púca’s SMS platform is intuitive and easy to use, offering us end-to-end control of our SMS communications.”

Communications Specialist
Liberty Insurance

Testimonials

“Púca’s messaging technology and support has been an essential component of the success of the ECAS project”

Mick Kelly, Head of ECAS
BT Ireland

Testimonials

“Púca were eager and flexible in meeting all our requirements and indeed have been very pro-active in their approach.”

Fraud Manager
Permanent tsb

Testimonials

“Púca’s messaging platform has really come into its own during the pandemic when we have had to notify our member pharmacies of time-sensitive Covid and vaccination updates”

Ciara Browne
Irish Pharmacy Union

Blog


Business Messaging: the importance of trust

Business Messaging: the importance of trust

February, 15th 2022

Púca's Eileen Carroll discusses how business messaging continues be used to underline trust, and rounds up some useful industry advice for using SMS safely.

SMS and customer care in the post Covid-19 era

SMS and customer care in the post Covid-19 era

November, 9th 2020

During a turbulent year businesses have relied on SMS to maintain high standards of customer care. Will SMS continue to be relevant when we finally emerge from lockdown?

How to “impower” your team with multi-user SMS

How to “impower” your team with multi-user SMS

October, 10th 2019

Contact centres and teams face some unique communication challenges - particularly around access controls and permissions. Our latest SMS platform release is designed to meet these head-on.

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