Púca's Eileen Carroll discusses how business messaging continues be used to underline trust, and rounds up some useful industry advice for using SMS safely.
Rapidly deploying interactive SMS is a cinch with our flexible mobile messaging gateway and tiered access consoles. You can count on us for seamless and secure information flow between your customers and your contact centre team.
You can rapidly SMS-enable any leading contact centre software application using our industry standard APIs. Speak to one of our SMS experts about the API options available.
Deflect IVR calls to SMS when your customers need to retrieve information more quickly. Reduce the impact of contact centre peaks while your agents handle more conversations simultaneously over messaging.
Deliver bulk, personalised messages to your customers using our high-volume Impower platform or use our API to automate notifications for particular events. Our dashboard gives you access to real-time responses and detailed delivery information.
Find out how your company is performing by sending simple and quick-to-reply SMS surveys to measure satisfaction levels.
You can prompt your customers into a range of actions, like requesting a call-back, by enabling them to send keywords to an SMS short code or standard mobile long number.
“Púca’s SMS platform is intuitive and easy to use, offering us end-to-end control of our SMS communications.”
“Púca’s messaging technology and support has been an essential component of the success of the ECAS project”
“Our customer journey has been positively impacted and we’re delighted with the results.”
“Púca’s messaging platform has really come into its own during the pandemic when we have had to notify our member pharmacies of time-sensitive Covid and vaccination updates”