Three Mobile: customer self-care app

Client: Three Ireland

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Challenge


Three Ireland wanted to rethink their customer account experience to ensure that the experience of accessing account information was seamless and frictionless for their customers.

They chose to work with Púca as leading front-end app developers with a track record in building customer self care apps and messaging solutions.

Solution


Púca’s Dublin team designed and built the app front end in native iOS and Android using the Red Hat Mobile Application Platform to integrate with the Three customer database and billing platforms. Tablet versions of the My3 app were also made available.

The app was successfully launched in December 2017 with features. You can visit the My3 microsite here to find out more about the app.

Results


The App was launched successfully in December 2017 and has since had a huge number of downloads. Customer ratings and reviews (compared to the previous version of the app) have improved dramatically since the launch.

“Púca were on board from inception to work with us to deliver our new My3 App. They offered alternative solutions when needed & worked very well with the wider internal team at Three along with other external partners. Working together we were able to deliver an entirely revamped App” 

Mary McGuire (Digital Self Care Manager at Three Ireland) 

Púca’s Client Services Director Eileen Carroll had this to say:

“It has been great to be involved in this project with 3 Ireland and Red Hat Mobile. The feedback from both the client and from end users has been really positive, thanks to the dedication of the entire team we delivered an app that really enhances the customer experience.”

White papers


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