Meteor first to market with self-service customer care app

An Android application that enables its customers to view and manage all of their account details from their handsets has been launched by Meteor.

Developed by Púca, the Meteor MyAccount app is available to both pay-as-you-go and billpay customers and can be downloaded free of charge from the Android marketplace. Meteor customers can simply click on the marketplace icon on their Android handset, search for ‘Meteor MyAccount’ and download the app.

Meteor customers can use the app to view calls, check on data and text usage, look up bill summaries, view subscribed bundles or add new bundle options, edit their account details and change their PIN or address.

Meteor is the first mobile operator in Ireland to introduce an Android application for personal account information. The same levels of customer self-service and control that are currently available on Meteor’s website are now increasingly being looked by customers on their mobile handsets as well, which is something that Meteor took into account in working with Púca to bring this app to the market.

Commenting on the new app, Bill Blake, head of consumer segment at Meteor, said the mobile operator was delighted to be able to offer "this excellent app" to its customers. "We have made some very high-spec Android smartphones available to our pay-as-you-go base and we feel this will be a big success with our customers since it allows them to access their account details easily and conveniently. MyAccount is putting them in control of their costs and mobile usage at all times."